Due to the nature of our custom products, absolutely no changes, alterations, returns or cancellations will be made once the order has been placed. Orders are processed immediately. All measurements, styles, species, shipping type, and destination are final. There are no exceptions to this policy.
All orders for our non-custom made products are processed immediately, and due to this reason no changes, alterations, returns or cancellations will be made once the order has been placed.
Any product over 60” in width or height, will not be guaranteed against warping, twisting, splitting, and/or other defects. Any product over 50” in height will not be guaranteed, without a Center Rail, against warping, twisting, splitting, and/or other defects. If your merchandise purchased from Now Build Inc. or its affiliates arrives damaged or defective a replacement will be issued.
All replacements require prior-approval. Claims on any orders or material discrepancies must be made within three (3) business days of order delivery and prior to any installation or modification.
A “Defective/Damaged Material” form must be completed. An email will be sent to you typically within three (3) business days with the authorization or rejection notification, and instructions for your replacements or next steps. If a replacement item is not available a refund may be authorized at the discretion of Now Build Inc.
Please contact us to notify us of your pending replacement.
For more information please review our specifications, warranty, and guarantee.