Status Updates and Tracking Information

After you place your order, you will receive the following email notifications regarding the status:

1. Pending- This status is used when the order is initially placed.
   
   
2. Confirmed- This status indicates that there are no outstanding issues or questions regarding your order and the payment has been verified.
   
   
3. In production- This status indicates that the factory has begun building your order. This will take approximately 6-8 business days to complete.
   
   
4. Shipped- This status indicates that your order has been shipped. We do our best to include tracking information in this notification, although it is not always possible. If your email does NOT include tracking information, please use the Service Map to estimate your delivery date.
   
   
5. Delivered- This status indicates that your order has been delivered. Please help us improve our business by answering our brief customer survey attached to this notification.